Job Description
Join Pittsburgh's leading customer service team and start your new career tomorrow! We're hiring motivated Call Center Agents to deliver exceptional support to clients across healthcare, technology, and retail sectors. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown Pittsburgh. No experience? No problem! We provide paid training and career advancement opportunities. Apply today and transform your tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in customer management systems
- Meet/exceed performance metrics (call time, resolution rates)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Flexibility to work rotating shifts (including evenings/weekends)
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and team-oriented mindset