Job Description
Join TechCare Solutions' award-winning customer support team with our comprehensive paid training program! Launch your career in tech without prior experience as we invest in developing your skills in troubleshooting, communication, and client relationship management. Enjoy a supportive environment with mentorship, structured learning modules, and clear career progression paths. Our Lubbock-based team offers competitive compensation, benefits, and the opportunity to grow within a rapidly expanding industry leader.
Responsibilities
- Master product knowledge through hands-on training sessions
- Resolve customer inquiries via phone, email, and chat support
- Document cases accurately in CRM systems
- Collaborate with senior team members on complex issues
- Contribute to continuous improvement of support workflows
- Meet performance metrics for resolution times and customer satisfaction
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including weekends
- Customer service mindset with patience and empathy
- Passion for technology and problem-solving
- Must pass background check and drug screening