Job Description
Join our award-winning customer service team in Henderson, NV as a Senior Call Center Agent. We're seeking passionate professionals to deliver exceptional support experiences while growing their careers in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement within our rapidly expanding organization.
Why Join Us?
• Industry-leading training program
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development paths
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account services
- Document interactions accurately in CRM systems with 100% data integrity
- Meet/exceed performance metrics (CSAT >90%, AHT <180s)
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through continuous learning modules
- Participate in team coaching sessions and quality assurance reviews
Qualifications
- Minimum 2 years call center or customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Spanish bilingualism strongly preferred
- Available to work flexible shifts including evenings/weekends