Job Description
Join our award-winning customer service team in Jersey City! We're seeking enthusiastic Part-Time Call Center Agents to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, comprehensive training, and a dynamic team environment where your voice matters. Perfect for students, professionals, and career changers seeking work-life balance.
What We Offer:
- Competitive hourly pay with performance incentives
- Flexible weekday/weekend shifts (15-25 hrs/week)
- Free on-site parking and transit reimbursement
- Health benefits for part-time employees (after 90 days)
- Growth opportunities to senior roles
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with tech teams to resolve complex issues
- Participate in monthly training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM with 95% accuracy
- Flexible availability including weekends and holidays
- US work authorization and clear background check