Job Description
Join our award-winning support team in Columbus as a Customer Support Trainee! No prior experience needed – we provide comprehensive training to launch your career in tech support. Work remotely 3 days/week with our modern downtown office for collaboration days. Enjoy competitive benefits, growth opportunities, and a dynamic startup culture.
Responsibilities
- Master our product suite through immersive training programs
- Resolve customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with senior team members on complex issues
- Identify process improvement opportunities
- Meet monthly performance and satisfaction metrics
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and web applications
- Ability to learn technical concepts quickly
- Customer-focused mindset with patience and empathy
- Reliable internet connection for remote work
- Must pass background check and drug screening