Job Description
Join our award-winning customer support team in Durham, NC and kickstart your career with weekly pay! As a Customer Support Trainee, you'll receive comprehensive training and mentorship to become a trusted advocate for our clients. Enjoy competitive compensation, growth opportunities, and a supportive work environment in the heart of North Carolina's Research Triangle.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master our product suite through structured training programs
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex cases
- Meet performance metrics including response times and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and tech-savviness
- Ability to work flexible hours including evenings/weekends
- Customer service experience or relevant coursework
- Positive attitude and willingness to learn
- Must pass background check and drug screening