Job Description
Join our award-winning customer support team in Charlotte and kickstart your career in tech! We're seeking passionate individuals to become our next generation of support specialists. As a Trainee, you'll receive world-class training, mentorship from industry experts, and a clear path to advancement. Enjoy a collaborative environment in our downtown Charlotte hub with competitive benefits and growth opportunities. No experience required – we'll teach you everything you need to succeed!
Responsibilities
- Delocate customer inquiries via phone, email, and chat with exceptional professionalism
- Master our proprietary CRM and ticketing systems during paid training
- Collaborate with senior agents to resolve complex technical issues
- Document interactions and maintain accurate case histories
- Contribute to knowledge base improvements and process optimization
- Meet performance metrics for response time and resolution rate
- Participate in continuous skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic computer proficiency and willingness to learn new software
- Customer-focused mindset with patience and empathy
- Ability to work flexible hours including evenings/weekends
- Valid work authorization for full-time employment in the US
- Passion for helping others and solving problems
- Experience with remote collaboration tools (a plus)