Job Description
Join our award-winning team as a Customer Support Trainee in sunny Tampa, FL! We're seeking passionate individuals to launch their careers in tech support at one of Florida's fastest-growing SaaS companies. No prior experience required – we provide comprehensive training and mentorship to transform your communication skills into professional expertise. Enjoy modern office perks, flexible scheduling, and clear advancement paths into senior support roles. This direct hire position includes full benefits, performance bonuses, and opportunities for remote work after 6 months.
Responsibilities
- Master product knowledge through our intensive 4-week training program
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction targets
- Document support cases accurately in Zendesk and contribute to knowledge base
- Collaborate with senior agents to troubleshoot complex technical issues
- Identify process improvements and suggest customer experience enhancements
- Participate in weekly coaching sessions and skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Basic proficiency with Microsoft Office and troubleshooting software
- Type 40+ WPM with strong attention to detail
- Customer service mindset with patience and empathy
- Ability to work flexible shifts including weekends
- Passion for technology and continuous learning