Job Description
Join our award-winning customer support team with comprehensive paid training! Nexus Solutions Group is seeking motivated Customer Support Trainees in Baltimore to launch their careers in tech. Enjoy hands-on mentorship, structured learning modules, and a clear path to advancement. We invest in our people – no experience required, just your passion for helping others.
Our 8-week paid training program covers product knowledge, troubleshooting techniques, and soft skills development. Upon completion, you'll transition to a full-time role with competitive benefits, growth opportunities, and a supportive team environment.
Responsibilities
- Master company products and services through structured training modules
- Develop exceptional communication skills for phone, chat, and email support
- Resolve customer inquiries with empathy and problem-solving expertise
- Document interactions accurately in CRM systems
- Collaborate with senior team members to refine support techniques
- Contribute to process improvement initiatives
- Meet key performance metrics post-training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Customer service mindset with patience and empathy
- Basic computer proficiency and typing skills
- Ability to learn technical information quickly
- Positive attitude and willingness to learn
- Reliable transportation to downtown Baltimore office
- Authorization to work in the United States