Job Description
Join our award-winning customer support team in Columbus, OH as a Customer Support Trainee! We're seeking motivated individuals with a passion for helping others to launch their careers in tech. No prior experience required – we provide comprehensive training and a clear growth path to senior roles. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of downtown Columbus.
Responsibilities
- Master our product suite through intensive on-the-job training
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in our CRM system
- Collaborate with senior agents to resolve complex issues
- Identify process improvement opportunities
- Meet key performance metrics (CSAT, resolution time)
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM systems
- Ability to multitask in fast-paced environments
- Customer service mindset with patience and resilience
- Must pass background check and drug screening