Job Description
Join TechConnect Solutions' award-winning customer support team as a Trainee! We're seeking motivated individuals passionate about delivering exceptional service to launch their careers in tech support. Our comprehensive 12-week training program combines hands-on learning with mentorship from industry experts. Enjoy competitive benefits, career advancement opportunities, and a collaborative downtown Chicago work environment. No prior experience required – we invest in raw talent!
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, chat, and email with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior agents to troubleshoot complex issues
- Contribute to process improvement initiatives
- Meet key performance metrics (resolution time, CSAT)
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and active listening skills
- Strong problem-solving aptitude and patience
- Proficiency with Windows OS and basic software
- Type 40+ WPM with high accuracy
- Ability to work flexible shifts including weekends
- Passion for technology and continuous learning
- Positive attitude with team-first mindset