Job Description
Ready to kickstart your career with weekly pay? Join SupportPro Solutions as a Customer Support Trainee in Lexington, KY! We're seeking motivated individuals with no prior experience – we provide comprehensive training to set you up for success. Enjoy competitive hourly pay, flexible scheduling, and a path to career growth.
What Makes This Role Special:
- Weekly pay for immediate financial relief
- Full-time position with benefits after 90 days
- Paid on-the-job training in customer service best practices
- Clear advancement opportunities to senior roles
- Supportive team environment with mentorship
Transform your passion for helping people into a rewarding career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM systems with precision
- Collaborate with senior agents to resolve complex cases
- Meet performance metrics for response time and satisfaction
- Continuously update product knowledge through training modules
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Empathetic customer service mindset
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown office
- Must pass background check and drug screening
- No experience necessary – training provided!