Job Description
Are you ready to launch a career in technical support?
Welcome to Apex Equipment Solutions, a leading provider of industrial and consumer equipment in the Pittsburgh area. We are currently seeking a motivated Customer Support Trainee to join our growing team. In this role, you will gain hands-on experience in equipment troubleshooting, customer relations, and technical support while utilizing state-of-the-art tools provided by our company.
As a Customer Support Trainee, you will not only support our valued clients but also receive comprehensive training to become a certified equipment specialist. We offer a dynamic work environment where your growth is our priority.
What You Will Do:
- Assist customers with setup, operation, and maintenance of specialized equipment.
- Utilize company-provided software to track service tickets and customer feedback.
- Collaborate with senior technicians to diagnose complex equipment issues.
- Document technical data and update internal knowledge bases.
- Maintain a high level of professionalism and product knowledge during interactions.
Why Join Us?
- Full equipment package provided for work.
- Comprehensive training program with mentorship.
- Career advancement opportunities within the technical support division.
Responsibilities
- Provide high-quality technical assistance to clients regarding product functionality.
- Conduct remote and in-person training sessions for new equipment users.
- Monitor equipment performance and report technical anomalies to the engineering team.
- Manage incoming inquiries via phone, email, and live chat systems.
- Ensure all customer interactions are logged accurately in the CRM system.
- Assist in the quality assurance process for new equipment releases.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Strong interpersonal and verbal communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Willingness to work flexible hours, including evenings and weekends.
- Eagerness to learn about technical machinery and equipment operations.
- Problem-solving mindset with a customer-first approach.