Job Description
Launch your career in customer excellence with Innovate Solutions Group! We're seeking passionate Customer Support Trainees to join our dynamic team in Buffalo, NY. As a trainee, you'll receive comprehensive hands-on training to master our cutting-edge platforms while delivering exceptional service to our global clientele. This full-time role offers structured mentorship, performance-based growth opportunities, and a clear path to advancement. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your voice matters. Join us to build meaningful customer relationships while developing skills that will propel your career forward in Buffalo's thriving tech sector.
Responsibilities
- Master company products/services through structured training modules
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Document cases meticulously in CRM systems while maintaining quality standards
- Collaborate with senior team members to resolve complex issues
- Identify process improvements and contribute to knowledge base updates
- Meet key performance metrics (response time, resolution rate, CSAT)
- Participate in continuous development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving abilities and attention to detail
- Ability to thrive in fast-paced, team-oriented environments
- Basic technical aptitude with willingness to learn complex systems
- Valid work authorization in the United States