Job Description
Join our award-winning support team as a Customer Support Trainee in the heart of Jersey City! This full-time entry-level role offers comprehensive training to launch your career in customer service excellence. You'll gain hands-on experience with industry-leading tools while supporting diverse clients across tech, finance, and e-commerce sectors. Our modern downtown office provides collaborative workspaces, competitive benefits, and clear growth paths to senior support roles. If you're passionate about problem-solving and thrive in dynamic environments, this is your opportunity to grow with us!
Responsibilities
- Master company products/services through intensive onboarding training
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions using CRM systems with precision
- Collaborate with senior agents to resolve complex escalations
- Contribute to process improvement initiatives
- Meet/exceed performance metrics (response time, resolution rate)
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or tech support experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office suite
- Ability to multitask in fast-paced environments
- Basic knowledge of SaaS platforms or CRM systems
- Strong problem-solving and empathy skills
- Valid authorization to work in the US