Job Description
Join our award-winning customer support team and launch your career in Virginia Beach's thriving tech sector! Coastal Solutions Group is seeking motivated individuals for our paid 12-week Customer Support Trainee Program. No prior experience required – we provide comprehensive training in industry-leading tools, communication strategies, and problem-solving techniques. Enjoy competitive pay, flexible scheduling, and growth opportunities into senior roles with our Fortune 500 partner clients. Work in our modern downtown office with stunning ocean views and access to exclusive wellness benefits.
Responsibilities
- Master company products and services through structured training modules
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Document interactions accurately in CRM systems and escalate complex issues
- Collaborate with senior agents to improve response protocols
- Participate in weekly skill-building workshops and certification programs
- Maintain performance metrics including response time and resolution accuracy
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic tech troubleshooting
- Ability to multitask in fast-paced environment
- Customer-centric mindset with patience and empathy
- Must pass background check and drug screening
- Reliable transportation to downtown Virginia Beach location