Job Description
Join our award-winning support team as a Customer Support Trainee! We're seeking motivated individuals passionate about delivering exceptional service to launch their careers in tech. No experience required—just a drive to learn and grow with us. Enjoy comprehensive training, career advancement opportunities, and a collaborative environment in sunny Chula Vista.
Responsibilities
- Master product knowledge through our intensive training program
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with senior agents to resolve complex issues
- Contribute to process improvement initiatives
- Meet key performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with MS Office suite
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Passion for continuous learning and self-improvement