Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! At NashTech Solutions, we're committed to nurturing talent and providing world-class service to our clients. This immersive 12-week training program combines classroom learning with hands-on experience to transform you into a confident support specialist. You'll work alongside industry experts in our modern Nashville headquarters, gaining exposure to cutting-edge tools and methodologies. We offer comprehensive benefits, career advancement opportunities, and a collaborative culture where your growth is our priority. No prior experience required – just bring your passion for helping others and a willingness to learn!
Responsibilities
- Master our product suite through structured training modules and shadowing senior agents
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Document cases accurately in our CRM system while meeting SLA targets
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify process improvements and contribute to knowledge base articles
- Participate in weekly coaching sessions and skill-building workshops
- Maintain high customer satisfaction scores and positive feedback metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to thrive in fast-paced, team-oriented environments
- Customer service mindset with patience and resilience
- Availability to work flexible shifts including weekends
- Valid work authorization in the United States