Job Description
Join our award-winning support team as a Customer Support Trainee! No experience is needed – we provide comprehensive training to launch your career in customer service. At Pinnacle Solutions Group, we invest in our people through mentorship programs and growth opportunities. Enjoy competitive pay, full benefits, and a dynamic work environment in Pittsburgh's thriving tech corridor. If you're passionate about helping others and eager to learn, this is your perfect entry point into the customer success field.
Responsibilities
- Master product knowledge through our intensive 4-week training program
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex issues
- Identify and escalate product improvement opportunities
- Maintain 95% customer satisfaction rating
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong verbal communication and active listening skills
- Proficient with basic computer applications (email, browsers)
- Ability to type 30+ WPM with accuracy
- Resilience under pressure and problem-solving mindset
- Positive attitude and willingness to learn new technologies
- Authorization to work in the United States
- Reliable transportation to our downtown Pittsburgh office