Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech! Delta Tech Solutions is urgently seeking motivated individuals in Baton Rouge to provide exceptional service while learning industry-leading support systems. Enjoy comprehensive training, growth opportunities, and a collaborative work environment. Apply today and become part of Louisiana's fastest-growing tech support provider!
Responsibilities
- Master company products/services through immersive training programs
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Contribute to process improvement initiatives
- Maintain high customer satisfaction scores
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to learn technical systems quickly
- Proficient in Microsoft Office and web applications
- Previous customer service experience a plus
- Must pass background check and drug screening
- Reliable transportation to Baton Rouge office
- Flexible availability including evenings/weekends