Job Description
Join our award-winning customer support team as a Trainee in the heart of Atlanta! We're urgently seeking motivated individuals to launch their careers in tech support. No prior experience required – we provide comprehensive training and a clear path to advancement. Enjoy competitive pay, flexible scheduling, and a vibrant downtown workspace. Apply today and become part of our innovative family!
Responsibilities
- Master our product suite through intensive onboarding and mentorship
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions using our CRM system while maintaining accuracy
- Collaborate with senior agents to escalate complex issues
- Participate in weekly skill-building workshops and certification programs
- Contribute to process improvement initiatives
- Meet performance metrics including response times and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to type 35+ WPM with high accuracy
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Atlanta office
- Must pass background check and drug screening
- Availability for rotating weekends (1-2 days/month)