Job Description
Join our award-winning support team at Nexus Solutions! We're seeking passionate individuals to launch their careers in customer service through our comprehensive training program. This role offers structured mentorship, growth opportunities into senior positions, and a dynamic work environment in Louisville's thriving tech corridor. You'll gain hands-on experience with cutting-edge CRM systems while building lifelong problem-solving skills.
Our 8-week paid training curriculum covers product knowledge, conflict resolution, and technical troubleshooting. We provide competitive benefits including health insurance, 401(k) matching, and quarterly performance bonuses. Enjoy our modern downtown office with complimentary snacks, flexible scheduling options, and monthly team-building events.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Identify process improvement opportunities for customer experience
- Maintain product knowledge through continuous learning modules
- Support quality assurance initiatives through call reviews
- Participate in cross-departmental projects
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Proficient in Microsoft Office Suite
- Strong verbal/written communication skills
- Ability to work flexible hours including evenings/weekends
- Type 40+ WPM with high accuracy
- Valid work authorization in the US