Job Description
Join our award-winning customer support team in Chicago and launch your career in tech! We're seeking passionate trainees to become future leaders in client success. Our comprehensive 12-week program combines hands-on training with mentorship from industry experts. Enjoy a collaborative environment where your growth is prioritized, with opportunities for rapid advancement into specialist or team lead roles. Benefits include health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and identify process improvement opportunities
- Collaborate with senior team members to resolve complex escalations
- Meet key performance metrics including resolution time and satisfaction scores
- Contribute to knowledge base articles and training materials
- Participate in weekly skill-building workshops and team huddles
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or related experience
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software and Microsoft Office suite
- Ability to thrive in fast-paced, team-oriented environments
- Valid authorization to work in the United States
- Chicago residency or willingness to relocate to Chicago