Job Description
Join our award-winning remote-first team as a Customer Support Trainee in Wichita! We're seeking passionate individuals with zero experience but a drive to excel in customer service. Enjoy flexible remote work while receiving world-class training in technical troubleshooting, communication skills, and CRM systems. Our comprehensive 8-week onboarding program includes mentorship from industry veterans and opportunities for career growth into specialized support roles. Work from anywhere in the continental US while connecting with our vibrant Kansas-based community through quarterly meetups and virtual team-building events. We offer competitive benefits including health insurance, 401(k) matching, and tuition reimbursement for continued learning.
Responsibilities
- Master company products and services through immersive training modules
- Provide empathetic, efficient support via phone, email, and chat platforms
- Document customer interactions accurately in Zendesk and Salesforce
- Collaborate with senior agents to resolve complex technical issues
- Identify process improvement opportunities through customer feedback analysis
- Maintain 95%+ customer satisfaction score during probationary period
- Participate in weekly skill-building workshops and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills in English
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Self-motivated with ability to work independently in remote environment
- Previous customer service experience not required but valued
- Reliable high-speed internet connection and quiet home office setup
- Willingness to work rotating shifts including occasional weekends