Job Description
Join our award-winning support team as a Customer Support Trainee and launch a high-impact career in tech! We're seeking motivated individuals in Greensboro, NC to deliver exceptional customer experiences while receiving industry-leading training and competitive compensation. This accelerated program combines hands-on mentorship with cutting-edge tools to transform you into a customer service expert. Enjoy comprehensive benefits, professional development funds, and a clear path to senior roles within 18 months.
At GlobalTech Solutions, we invest in our people. Our trainees receive:
- 6-week intensive paid training program
- Dedicated career advancement roadmap
- Flexible hybrid work options
- Health/dental/vision insurance from day one
- 401(k) with 6% company match
Responsibilities
- Deliver empathetic, efficient support via phone, chat, and email
- Master our proprietary CRM and diagnostic tools
- Collaborate with engineering teams to resolve complex issues
- Document solutions and contribute to knowledge base
- Exceed customer satisfaction metrics (CSAT >95%)
- Participate in weekly skill-building workshops
- Identify process improvements and innovation opportunities
- Maintain accurate case documentation in Salesforce
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Proficiency with Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues logically
- Strong problem-solving and conflict resolution abilities
- Willingness to work flexible hours (including weekends)
- Valid driver's license for occasional on-site requirements