Job Description
Join our award-winning customer support team in paradise! Aloha Tech Solutions is seeking passionate individuals to launch their careers in customer service. As a Customer Support Trainee, you'll receive comprehensive training to become a technical support expert while enjoying Hawaii's vibrant culture. Our 12-week paid program includes mentorship, certifications, and growth opportunities into senior roles. Enjoy competitive benefits including health insurance, 401(k) matching, and flexible scheduling. Ready to transform your career in paradise? Apply now!
Responsibilities
- Master our software products through structured training modules
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document support cases in CRM system with precision
- Collaborate with senior agents to troubleshoot complex issues
- Identify product improvement opportunities through customer feedback
- Adhere to SLAs and maintain 99% attendance record
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Proficient in Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to type 40+ WPM with 95% accuracy
- Basic technical troubleshooting knowledge
- Positive attitude and willingness to learn
- Must pass background check and drug screening