Job Description
Join our award-winning customer support team in Buffalo and launch your career in tech! As a Customer Support Trainee, you'll receive comprehensive training to become a product expert while delivering exceptional service to our global client base. We offer a collaborative environment with clear growth paths into specialized roles like Technical Support or Account Management. Our competitive benefits include health insurance, paid training, and quarterly performance bonuses.
Responsibilities
- Master product knowledge through our structured training program
- Resolve customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with senior support agents on complex issues
- Identify and escalate product improvement opportunities
- Maintain 95% customer satisfaction score
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office Suite
- Strong problem-solving abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Passion for technology and continuous learning
- Valid NY state driver's license (if field support required)