Job Description
Join TechSolutions Global's award-winning customer support team as a Remote-Friendly Customer Support Trainee! We're seeking motivated individuals in Memphis, TN to launch their careers in tech support with comprehensive paid training, flexible remote options, and growth opportunities into specialist roles. Enjoy competitive benefits including health insurance, 401K matching, and professional development stipends. Our collaborative culture values diversity and innovation—apply today to become part of the future of customer experience!
Responsibilities
- Master product knowledge through our immersive paid training program
- Provide exceptional customer support via phone, email, and chat
- Document cases accurately in CRM systems with attention to detail
- Collaborate with senior agents to resolve complex technical issues
- Identify trends in customer feedback to improve service quality
- Meet performance metrics including response time and resolution rates
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills and empathy for customer needs
- Basic computer proficiency with willingness to learn technical systems
- Ability to work independently in a remote environment
- Problem-solving aptitude and critical thinking abilities
- Reliable internet connection and quiet home office setup
- Customer service experience or tech interest is a plus