Job Description
Join our award-winning customer support team and launch your career in one of Orlando's fastest-growing tech companies! We're seeking passionate individuals with exceptional communication skills to become our next Customer Support Trainees. No prior experience required – we provide comprehensive training to transform you into a customer service superstar. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth matters.
At Orlando Tech Solutions, we believe in nurturing talent. Our 8-week paid training program covers technical troubleshooting, conflict resolution, and customer retention strategies. Upon completion, top performers earn permanent positions with advancement opportunities into senior roles, team leadership, and specialized departments like technical support or client success.
Responsibilities
- Master our product knowledge and support systems through structured training modules
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in our CRM system and identify improvement opportunities
- Collaborate with senior agents to resolve complex escalations and learn advanced techniques
- Participate in daily team huddles to share insights and best practices
- Contribute to process optimization initiatives to enhance customer experience
- Meet key performance metrics including resolution time and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Proficient in Microsoft Office Suite and comfortable learning new software
- Strong problem-solving abilities with a customer-first mindset
- Ability to work in a fast-paced environment with competing priorities
- Basic technical aptitude and willingness to learn technical concepts
- Valid Florida driver's license (for occasional off-site training events)
- Previous customer service experience is a plus but not required