Job Description
Join our award-winning customer service team as a Customer Support Trainee and launch your career in one of Jacksonville's fastest-growing industries! We're seeking motivated individuals with exceptional communication skills to provide world-class support to our diverse client base. This comprehensive training program combines hands-on learning with mentorship from industry experts, equipping you with the tools to succeed in a dynamic tech environment. Enjoy competitive benefits, flexible scheduling options, and clear advancement paths within our global organization. No prior experience required – we invest in potential!
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior agents to troubleshoot complex technical issues
- Contribute to process improvement initiatives to enhance customer satisfaction
- Adhere to strict SLA standards and compliance protocols
- Participate in weekly performance reviews and skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills in English
- Basic computer literacy with willingness to learn new software
- Strong problem-solving abilities and customer-centric mindset
- Ability to work flexible hours including weekends/holidays
- Passion for technology and continuous learning
- Valid U.S. work authorization and clean background check
- Experience in customer service or retail (not required but advantageous)