Job Description
Join our award-winning customer support team as a Customer Support Trainee and start your career tomorrow! Innovate Solutions Group offers an immersive training program designed to launch your career in customer service. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in sunny St. Petersburg, FL. No experience required – we provide all the training you need to succeed.
What We Offer:
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
- Modern downtown office with flexible schedules
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product questions using company knowledge base
- Document customer interactions and maintain detailed case records
- Collaborate with senior support agents to resolve complex issues
- Meet and exceed performance metrics for response times and resolution rates
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and critical thinking
- Proficient with Microsoft Office and basic computer systems
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with a positive attitude
- Willingness to work flexible hours including weekends