Job Description
Join our award-winning support team as a Customer Support Trainee in Riverside! We're seeking motivated individuals to provide exceptional customer experiences while receiving comprehensive paid training. Perfect for career changers or recent graduates looking to enter the dynamic customer service field. Enjoy competitive pay, benefits, and growth opportunities in a collaborative environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Master company products/services through structured training modules
- Document customer interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex inquiries
- Identify process improvements for enhanced customer satisfaction
- Meet performance metrics for response times and resolution rates
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Patience and empathy in customer interactions
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Positive attitude and eagerness to learn
- Must pass background check and drug screening