Job Description
Join our dynamic team at Orlando Tech Solutions as a Customer Support Trainee! This is your gateway to a rewarding career in tech support without prior experience required. We provide comprehensive training, competitive compensation, and clear advancement paths. Enjoy modern workspaces, flexible scheduling options, and a culture that values growth and innovation. Benefit from health insurance, retirement plans, and professional development programs. Our Orlando headquarters offers easy access to major attractions and a thriving tech ecosystem. Apply today to start your journey with a company invested in your success!
Responsibilities
- Master product knowledge through structured training modules
- Resolve customer inquiries via phone, email, and chat support
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify trends and report recurring problems to leadership
- Adhere to SLAs and maintain high-quality service standards
- Participate in monthly skill-building workshops
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Proficient with Windows OS and web applications
- Ability to multitask in fast-paced environments
- Strong problem-solving and critical thinking abilities
- Customer-focused mindset with empathy and patience
- Basic typing speed of 30+ WPM
- Must pass background check and drug screening