Job Description
Join our award-winning customer support team as a Customer Support Trainee in Louisville, KY! We're seeking motivated individuals with exceptional communication skills to launch their careers in premium customer service. This accelerated training program combines competitive pay with structured mentorship, equipping you to resolve complex client issues while developing long-term career paths in tech support, account management, or operations. Enjoy comprehensive benefits including health insurance, 401(k) matching, and paid certifications. Our Louisville hub offers state-of-the-art facilities and a culture of growth.
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions using CRM systems with 99% accuracy
- Collaborate with senior agents to troubleshoot escalated issues
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction scores
- Participate in quarterly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and empathy aptitudes
- Availability for evening/weekend shifts
- Valid driver's license for occasional client visits