Job Description
Join our award-winning customer support team as a Trainee! TechSolve Solutions is seeking passionate individuals in Pittsburgh to begin their careers in customer service. No prior experience required—just a dedication to helping others and eagerness to learn. Enjoy flexible scheduling, paid training, and opportunities for growth within our dynamic tech company.
As a valued team member, you'll receive comprehensive training on our cutting-edge platforms while developing essential communication and problem-solving skills. We offer a supportive environment where your contributions directly impact customer satisfaction and company success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using knowledge base resources and escalation protocols
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Meet performance metrics for response time and resolution efficiency
- Participate in ongoing training sessions to enhance product knowledge
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving and critical thinking abilities
- Customer-first mindset with patience and resilience
- Availability for 20-25 hours/week, including weekends
- US work authorization required