Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in New York City. If you are eager to launch a career in client relations and possess a passion for helping others, we want to meet you.
At Metro Support Services, we value integrity and excellence. This role offers a fantastic opportunity to work in a fast-paced environment while gaining hands-on experience in the tech and service industry. We offer flexible scheduling to fit your needs.
Why Apply?
- Competitive pay with performance bonuses.
- Flexible working hours suitable for students.
- Modern office environment in Midtown Manhattan.
What You'll Do:
- Manage incoming customer inquiries via phone, email, and chat.
- Resolve product and service issues with a focus on customer satisfaction.
- Accurately log customer interactions into our CRM database.
- Collaborate with the sales and technical teams to ensure smooth operations.
- Provide feedback on common customer issues to management.
- Maintain a professional and positive demeanor at all times.
Responsibilities
- Respond to customer inquiries in a timely and professional manner.
- Assist clients with product setup, troubleshooting, and account management.
- Update and maintain accurate customer records in internal systems.
- Identify and escalate complex issues to senior staff when necessary.
- Participate in daily team meetings and training sessions.
- Ensure all service level agreements (SLAs) are met.
- Provide feedback to improve our products and support processes.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not required for entry-level candidates.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Basic typing skills and data entry accuracy.
- Ability to work independently and manage time effectively.
- Must be authorized to work in the United States.
- Available to work a minimum of 20 hours per week.