Job Description
Are you looking to kickstart your career in a dynamic, fast-paced environment? NorthStar Solutions Group is currently seeking motivated Entry Level Customer Support Specialists to join our growing team in Raleigh, North Carolina.
We value passion and drive over prior experience. If you have excellent communication skills and a hunger to learn, we provide comprehensive training to help you succeed. This is a fantastic opportunity for individuals ready to build a long-term career in customer service and business operations.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00).
- Comprehensive paid training program.
- Career advancement opportunities within the company.
- Modern office environment in the heart of Raleigh.
Don't let a lack of experience hold you back. Apply now to become the next member of the NorthStar team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy.
- Learn and accurately communicate our products and services to clients.
- Collaborate with team members to improve service standards and processes.
- Document customer interactions and feedback accurately in the CRM system.
- Assist in the onboarding process for new clients.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to work well in a team-oriented environment.
- Strong problem-solving skills and attention to detail.
- Willingness to learn new software and systems quickly.