Job Description
Join our award-winning customer support team at Apex Solutions Group, where your communication skills make a real difference! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients in the tech and retail sectors. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Seattle workspace with stunning Puget Sound views. Our commitment to employee development includes paid certifications and clear advancement paths to team lead and supervisor roles.
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve complex billing, technical, and service inquiries using CRM systems
- Meet/exceed 90% customer satisfaction score through active listening
- Collaborate with tech teams to escalate unresolved issues
- Maintain 99% call documentation accuracy in Salesforce
- Participate in quarterly process improvement workshops
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal communication and conflict resolution skills
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Ability to type 45 WPM with 98% accuracy
- Flexible availability including evenings and weekends
- High school diploma or equivalent; college degree preferred