Job Description
Join our award-winning customer support team in Reno! We're seeking energetic Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, collaborative environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (handle time, satisfaction scores)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal communication skills
- Proficient in multitasking and typing (40+ WPM)
- Ability to work flexible shifts including weekends
- Basic computer literacy and CRM familiarity
- Positive attitude and problem-solving mindset