Job Description
Are you looking to launch a rewarding career in customer service? Apex Innovations is seeking a dedicated Customer Success Specialist to join our growing team in Minneapolis. We value potential and attitude over experience, offering a comprehensive training program to help you succeed.
As a Full-Time member of our team, you will be the first point of contact for our valued clients, ensuring their needs are met with empathy and efficiency. If you are ready to start a stable career path with growth opportunities, we want to hear from you.
What We Offer: Competitive salary, health benefits, paid training, and a clear path for advancement.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate information and solutions regarding our products and services.
- Document all customer interactions and account updates in our CRM system.
- Collaborate with the technical support team to resolve complex issues.
- Participate in daily training sessions and team meetings to improve performance.
- Identify opportunities to upsell and cross-sell products to existing clients.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Ability to type 40+ words per minute with high accuracy.
- Basic computer proficiency (Microsoft Office Suite).
- A reliable computer and high-speed internet connection.
- Enthusiastic attitude and a desire to learn.