Job Description
Are you ready to kickstart a rewarding career in customer service and technology? Horizon Solutions Inc. is currently seeking ambitious individuals for a Full-Time Customer Success Representative role in Phoenix, AZ. We pride ourselves on our comprehensive mentorship programs and internal growth opportunities.
We offer full training to all selected candidates. You don't need previous technical experience to apply; we are looking for driven individuals who are eager to learn and excel in a fast-paced environment.
Responsibilities
- Deliver Exceptional Support: Serve as the primary point of contact for clients, resolving technical inquiries and product questions with patience and expertise.
- Customer Onboarding: Guide new clients through our platform, ensuring a smooth transition and high satisfaction scores.
- Data Management: Maintain accurate, up-to-date records in our CRM system to track client interactions and account health.
- Feedback Analysis: Collect and analyze customer feedback to identify trends and collaborate with the product team to drive improvements.
- Team Collaboration: Work closely with sales and technical teams to align on client goals and deliver integrated solutions.
Qualifications
- Education: High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, or a related field is a plus.
- Communication: Superior verbal and written communication skills with a customer-first mindset.
- Adaptability: Demonstrated ability to learn new software systems quickly and adapt to changing priorities.
- Computer Proficiency: Comfortable navigating web-based applications and MS Office Suite.
- Reliability: Must be punctual, professional, and committed to full-time attendance.