Job Description
Launch your career with industry-leading training! Innovate Solutions Group is seeking motivated individuals for our Customer Service Specialist program in Charlotte, NC. No experience required – we provide comprehensive paid training to equip you with essential skills.
Join our award-winning team and enjoy competitive benefits including health insurance, 401(k) matching, and advancement opportunities. Our Charlotte hub offers a collaborative environment with modern amenities and career growth paths.
What we offer:
- 6-week paid training program ($20/hour during training)
- Certification in customer service excellence
- Performance-based quarterly bonuses
- Tuition reimbursement for further education
- Flexible work arrangements post-training
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with technical teams for complex issue resolution
- Identify process improvements to enhance customer experience
- Meet key performance metrics (CSAT, resolution times)
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving abilities
- Basic computer literacy and typing skills
- Customer-focused mindset and patience
- Ability to adapt to new technologies and processes
- Valid North Carolina driver's license (if field visits required)
- Pass background check and drug screening
- No prior experience necessary – training provided!