Job Description
Join Nashville's fastest-growing customer service team! We're seeking motivated individuals for our full-time Customer Service Representative positions with comprehensive paid training. No experience necessary – we provide all the tools you need to succeed in a dynamic environment. Enjoy competitive benefits, career advancement opportunities, and a supportive team culture in the heart of Music City.
What We Offer:
- 4-week paid training program with mentorship
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team to improve service processes
- Participate in ongoing training and skill development
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to learn new technologies quickly
- Positive attitude and customer-focused mindset
- Comfortable working in a fast-paced environment
- Reliable transportation and punctuality
- Willingness to work flexible hours including weekends