Job Description
Are you a people person looking for a rewarding career? Apex Connect Solutions is seeking dedicated Call Center Agents to join our growing team in Tulsa, Oklahoma.
We pride ourselves on delivering top-tier customer support. In this role, you will be the voice of our brand, helping clients resolve issues, answer inquiries, and ensure complete satisfaction. We offer a dynamic work environment, competitive pay, and comprehensive benefits for full-time employees.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Full medical, dental, and vision insurance
- Paid training and career advancement opportunities
- Modern office setting with a collaborative team culture
If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on first-contact resolution.
- Assist customers with product inquiries, billing questions, and technical troubleshooting.
- Accurately document all customer interactions and issue resolutions in our CRM database.
- Adhere to all call scripts, policies, and quality assurance standards.
- Escalate complex issues to senior management or technical support teams when necessary.
- Maintain a professional and positive demeanor, even in challenging situations.
Qualifications
- High school diploma or GED equivalent required.
- Minimum 1-2 years of experience in a customer service or call center environment preferred.
- Excellent verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to type 35+ WPM accurately.
- Must be available to work flexible shifts, including evenings and weekends.