Job Description
Are you looking for a rewarding career in Detroit? Apex Connect Solutions is urgently hiring Customer Service Representatives. We provide comprehensive, paid training for all new hires, making this the perfect entry point for those looking to start a career without prior experience. Join a dynamic team dedicated to excellence and client satisfaction.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat to resolve inquiries efficiently.
- Learn and utilize our CRM software to track interactions and manage customer accounts.
- Assist clients with product troubleshooting, billing questions, and service requests.
- Collaborate with team leads to meet daily performance and quality assurance metrics.
- Participate in structured training programs to master product knowledge and soft skills.
- Document customer feedback and communicate trends to management.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills with a professional demeanor.
- Reliable computer and high-speed internet connection are essential.
- Ability to work in a fast-paced, team-oriented environment.
- Self-motivated, eager to learn, and possess a positive attitude.