Job Description
Launch your career in customer service with comprehensive training! NexGen Solutions is seeking motivated individuals in Indianapolis to join our award-winning team as Customer Service Representatives. No prior experience required – we provide paid hands-on training to equip you with all necessary skills. Enjoy a supportive environment where your growth is our priority.
Join us to become part of a dynamic company committed to employee development and career advancement. Our training program covers everything from communication techniques to industry-specific software, ensuring you’re job-ready in weeks.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution times
- Continuously improve knowledge through our ongoing training modules
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn
- Reliable internet connection for remote training components
- Ability to work flexible hours including evenings/weekends