Job Description
Join Nashville Tech Solutions as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking motivated individuals in Nashville, TN to deliver exceptional customer experiences while developing valuable professional skills. No prior experience required – we'll teach you everything you need to succeed in a dynamic tech support environment. Enjoy competitive pay, benefits, and clear growth opportunities within our expanding team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using proprietary training systems
- Maintain detailed customer records in CRM databases
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Identify process improvement opportunities and share feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- Excellent verbal and written communication skills
- Ability to learn technical systems quickly through structured training
- Strong problem-solving and multitasking abilities
- Proficient with basic computer applications (MS Office, CRM)
- Positive attitude and willingness to adapt to new technologies
- Reliable attendance and punctuality