Job Description
Join Denver's fastest-growing tech support team! We're urgently hiring motivated individuals for our Customer Service Representative role with comprehensive training provided. No prior experience required – we'll equip you with all the skills needed to succeed. Enjoy competitive pay, flexible scheduling, and clear career advancement paths in our modern downtown Denver office.
Why join us?
- Free industry certification training
- Health benefits and 401(k) matching
- Performance-based quarterly bonuses
- Hybrid work options after training
Responsibilities
- Handle inbound/outbound customer calls and emails
- Resolve technical issues using proprietary software
- Document interactions in CRM systems
- Collaborate with technical escalation teams
- Maintain 95% customer satisfaction score
- Participate in weekly training workshops
- Support product launches and updates
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Basic computer proficiency
- Ability to work flexible shifts
- Problem-solving aptitude
- Customer-focused mindset
- Willingness to learn new technologies
- Valid US work authorization