Job Description
Join our award-winning customer experience team as a Part-Time Customer Support Trainee! Innovate Solutions Inc. is seeking passionate individuals in Durham, NC to provide exceptional service while developing valuable career skills. This entry-level role offers paid training, flexible scheduling, and growth opportunities within our dynamic tech company.
As a trainee, you'll work alongside industry experts to master our product suite and support systems. We provide comprehensive onboarding and mentorship programs to ensure your success. Perfect for students or career-changers seeking hands-on experience in a collaborative environment.
Responsibilities
- Deliver responsive customer support via phone, email, and chat
- Document interactions and resolve issues efficiently
- Collaborate with senior team members on complex cases
- Continuously learn product updates and service protocols
- Contribute to knowledge base improvements
- Maintain customer satisfaction metrics
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and empathy skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Available to work 20-25 hours/week (evenings/weekends)
- Positive attitude and willingness to learn