Job Description
Are you ready to accelerate your career in the fast-paced world of technology? Apex Support Systems is looking for a dedicated Customer Support Trainee to join our award-winning team in Durham, North Carolina. In this high-paying role, you will receive comprehensive training to become a top-tier technical support specialist, helping businesses and individuals navigate complex software solutions.
We offer a competitive benefits package including health insurance, paid time off, and a clear path for rapid promotion. If you are a natural problem solver with a passion for helping others, we want to hear from you.
Responsibilities
- Act as the primary point of contact for incoming customer inquiries via chat, email, and phone.
- Diagnose and troubleshoot basic software, hardware, and account issues.
- Document all interactions and resolutions accurately in our ticketing system.
- Collaborate with senior support agents to escalate complex technical tickets.
- Participate in structured training programs to master product knowledge.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Business preferred.
- Excellent written and verbal communication skills with a focus on empathy.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Basic computer literacy and typing proficiency.
- Willingness to learn new technologies and software tools.